1212 Cedar Hill Road - Navassa, NC  28451

I am receiving odd characters as a serial number on my Palm™ handheld.

If you are receiving odd characters for a serial # when using your Palm™ handheld, it is because a Hotsync® operation was initiated while connected to the Ecotone™ Water Level Monitor. This problem is resolved by removing a battery from the water level monitor and waiting 5 seconds. Re-insert the battery and perform the Ecotone™ handheld software functions again.

The water level data and configuration data will be retained in memory while the batteries are removed.

NOTE: All odd serial number's should be deleted from the handheld before performing a Hotsync® operation.

I am running Win2000 and my data will not transfer from my Palm™  handheld to the PC.

This issue requires advanced technical support. Please see the technical support link and contact a technical support person.

How do I delete an Ecotone™  serial number from my Palm™ handheld.

To remove an Ecotone™  serial number from the Palm™ handheld, select the serial number to be deleted by tapping on that serial number. The data record for the desired serial number will open. Now, tap on the Tab at the top, left corner of the screen to expand the menu. Tap on the menu option "Retire Logger" to delete the serial number and all associated data from memory.

Compatible Handhelds

Although the following Palm™ handhelds are compatible with the Ecotone™ product line, they have been discontinued by Palm, Inc.  Replacement parts and cables are no longer available and Remote

Data Systems cannot support these models.

 

Palm™ i705 Handheld

Palm™ m515 Handheld

Palm™ m505 Handheld

Palm™ m500 Handheld

Palm™ m130 Handheld

Palm™ m125 Handheld

Palm™ Tungsten T Handheld

R DS INC

Remote Data Systems